Kiouni
Kiouni
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Privacy Policy

Legal Notice

1. Company Information

    • Company Name: Kiouni
    • Legal Status: Sole Proprietorship
    • SIRET: 94327256700018
    • Address: Toulouse
    • Phone: 06 34 14 37 18
    • Email: contact@kiouni.com
    • Publisher: Jordan Dewilde, in his capacity as manager of Kiouni

    2. Website
    Hosting The website is hosted by:

      • Hosting provider: o2switch
      • Address: Chem. des Pardiaux, 63000 Clermont-Ferrand, France
      • Phone: 04 44 44 60 40

      3. Intellectual
      Property The content of the website https://kiouni.fr/fr (text, images, logo, videos, etc.) is the property of Kiouni, unless otherwise stated. Any reproduction or use without prior written authorization is prohibited.

      4. Liability
      Kiouni strives to provide accurate and up-to-date information on its website. In the event of an error, we undertake to correct it as soon as it is reported. We are not liable for technical issues related to your equipment or internet connection. Links to other websites may be provided for your convenience, but their content is the responsibility of their respective publishers.

      5. Personal Data and Cookies
      In accordance with the GDPR, you have rights regarding your personal data (access, modification, deletion). The website uses cookies to enhance your experience; you can disable them through your browser. Please see our Privacy Policy for more information.

      6. Governing
      Law These legal notices are governed by French law. Any dispute will be resolved in the competent court in France.

      Terms and Conditions of Sale (T&C)

      Our Commitments for Your Experiences with Kiouni
      These terms govern our services to ensure a clear and seamless relationship with you.

      1. Purpose
      These General Terms and Conditions of Sale (GTC) apply to Kiouni’s services: guided tours and excursions in Toulouse and Occitanie, including collaborations with partners (restaurants, bars, transportation providers) and photography services.

      2. Services Offered
      Kiouni offers guided tours and excursions in the Toulouse region and throughout Occitanie, with options that include stops at our partners’ locations or transportation services. Some packages include photographs taken during the activities, printed and delivered by a partner. Making a reservation implies acceptance of these GTC.

      3. Rates and Payment
      Rates, listed in euros and inclusive of all taxes, are indicated on our website. Payment can be made online via WooCommerce (by credit card or other available methods) or in cash on the day of the service. In the event of cancellation by Kiouni, a full refund will be issued within 7 days via bank transfer or through the payment method used.

      4. Booking and Cancellation
      A booking is confirmed upon receipt of payment. You may cancel up to 48 hours before departure for a full refund. After this time, no refund is possible, except in exceptional circumstances (e.g., serious illness with supporting documentation), in which case a credit may be offered at Kiouni’s discretion. Booking changes are possible subject to availability.

      5. Liability
      Kiouni is committed to providing quality services. However, we cannot be held liable for:

        • Accidents or damage occurring during activities, unless negligence on our part is proven.
        • Loss or damage to personal belongings.
        • Weather conditions affecting the course of events.
        • Behavior that does not comply with safety instructions.
        • Disruptions related to external or partner transportation.
        • Cases of force majeure.
        • Minors must be accompanied by a responsible adult; Kiouni assumes no liability in the event of non-compliance with this rule. Kiouni holds professional liability insurance. We recommend that participants purchase personal insurance if necessary.

        6. Right to Privacy
        By participating, you authorize Kiouni to use photos taken during activities for promotional purposes, unless you object in writing. Photographs included in certain offers are provided by a partner.

        7. Partnerships
        Kiouni collaborates with establishments and transportation providers to enhance its services. These entities are solely liable for any issues related to their services.

        8. Governing Law and Disputes
        These Terms and Conditions are governed by French law. In the event of a dispute, an amicable resolution will be sought before any legal action is taken.

        Terms of Use (TOU)

        Use of Our Website
        These terms define the rules for accessing and using our website to ensure a seamless experience.

        1. Purpose
        These Terms of Use govern access to the website www.kiouni.com/fr.

        2. Access to the Website
        The website is accessible at all times, except during maintenance or in exceptional circumstances. You must have an internet connection and appropriate equipment.

        3. Use of Content
        The content of the website (text, images, etc.) is protected and belongs to Kiouni. Any use without written authorization is prohibited. Your contributions (reviews, comments) may be used by Kiouni, which reserves the right to moderate them.

        4. Personal
        Data The collection and protection of your data are detailed in our Privacy Policy.

        Privacy Policy

        Protection of Your Personal
        Information We place great importance on the security and confidentiality of your data.

        1. Data
        Collection Kiouni collects data (name, email, phone number) solely to manage your reservations and communicate with you. This data is retained in accordance with legal obligations (e.g., 5 years for accounting data).

        2. Use of Data
        This information is used to organize our services and collaborate with our partners (restaurants, transportation providers, printers). It is neither sold nor transferred to third parties outside of this context. Anonymized data may be used for internal statistics.

        3. Data
        Security We use an SSL certificate (https) and industry-standard measures to protect your data. Procedures are in place to address any security issues.

        4. User
        Rights In accordance with the GDPR, you may request access to, modification of, or deletion of your data by contacting us via email.

        5. Cookies
        Cookies are used to optimize your browsing experience and are managed via the Complianz plugin, which allows you to accept or decline them. A dedicated page provides more information.

        6. Contact
        For any questions, please write to us at the address listed on the website.